The builders of a great brand
We pride ourselves on delivering a one-stop and quality service
GOOGOLPLEX HOSPITALITY is a dedicated & experienced team to manage its operations. We have Business Development to Sales & Marketing team as well as the Operations, Housekeeping, Maintenance and Front Desk Management facilities. We pride ourselves on delivering a one-stop and quality service. Our administration fees and hosting service is designed to keep things simple and ensure that you can get the most value out of your property. It includes 24/7 customer support, guest greeters, professional cleaners.
Hospitality Senior Manager
IVAN CHONG has been a Hotel Operations & Management Practitioners for over nineteen (19) years and graduated from Mandarin Training Centre recognized from the Pacific Southern University USA with a Diploma Hotel, Catering & Tourism Management.
Ivan started his career in a local grown chain of hotels and is exposed to Hotel Operations, Sales & Marketing and cultural differences throughout Malaysia, with the practical know-how of 8 properties nationwide, mainly in the hospitality industry.
Having established himself in the hospitality industry, he has performed in the capacity of a Hospitality Senior Manager that specializes in the spectrums of Hotel Operations, Sales & Marketing, Training and Development, with direct involvement through service and guest experience improvement strategies.
Given his background and experience, he has successfully opened 3 boutique hotels and performing 4 hotels transition process as hotel operators nationwide, and established the policies and procedures as well as the training and development programs that is still in practice till today.
Ivan believes that every individual has a potential within, and developing the potential within oneself will develop an organization in totality.
Business Development Manager
5 years working experience in hospitality industry.
Close 30 units within 2 months.
Achieved average 70% occupancy rate during start up.
3 years working experience in Online Travel Agents sales & marketing.
Sales & Marketing functions including OTA marketing strategies.
Experience in handling customer feedback and reconciliation/settlement of sales accounts and report.
Our Core Values
A customized training program focusing on the 7 Core Principles of the hotel, and developing it into 21 Basic Actions moving towards dynamic and service excellence.
A soft skills program that consist of 4 main modules that is facilitated as per the required standards of Marriott International to all associates of the hotel. The modules consist of 1.“Exceeding Expectations”, 2.“Excellent Communications”, 3.“In Their Shoes”, 4.“Personal Power”
A soft skills program that consist of 12 main modules that is facilitated as per the required standards of Marriott International to all associates of the hotel. The modules are facilitated from areas of personal development to coaching and teaching till understanding of interviewing techniques.
An internally designed and facilitated customer service soft skills program that focuses on the need and essential quality and skills required to maintain quality service standards. The way to win customers by providing quality customer service.
A “Train the Trainer” program that is designed and facilitated to highlight and provided the necessary tools and materials for internal departmental trainers. Focusing from the basics of room set-up till the essential skills of presentation. An internal 2 day training program that is designed and facilitated to create a consistent service culture across the 13 properties nationwide. The focus is to achieve a service identity for all the Hotels in Malaysia and projecting a consistent customer service standard.
A Supervisory skills training program developed and facilitated for the 13 properties nationwide, with a focus on building the skills of the middle level-management.
A training program introduced and facilitated in 3 stages for the 13 properties nationwide. The stages of development towards the communicative English consist of 1.Elementary, 2.Intermediate and 3.Advance.
A training program introduced and facilitated for the Human Resources practitioners of the 13 properties nationwide, in order to sharpen the skills as a Training Coordinator in the individual properties.
Why Partner with Us
Our expertise to manage and run daily routine operations. sales & marketing, preventive maintenance schedule, business improvement process.
We are expert to manage and convert normal property to money making property.
Our professional and master of photography to take best quality photo & virtual tour.
Our teams with expert OTA knowledge, skills and technique to push up hotel OTA sales, ranking & rating.
Master of online and offline sales and marketing strategies. Complete advertising and promotions planning to bring out hotel sales and awareness.
|Service||Online Management||Hotel Management||AIRBNB Management|
|Online Travel Agent (OTA) Management|
|Self Develop Mobile Apps|
|Business Process Improvement|
|Advertising & Promotions Planning|
|Standard Operating Procedures|
|Brand Standard Audit|
|Property Care Management|
|Preventive Maintenance Schedule|
|24 Hours Customers Service Support|